Refund policy

Price changes

If after the date of this order and before delivery of the goods to you, the manufacturers or importers recommended price of any goods is changed, we shall give notice of any change to you. Whilst we try to ensure that all prices are accurate, mistakes can sometimes occur and if we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.

Cancellation

If you cancel the order we will treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you fail to take and pay for the goods within reasonable of notification that the goods are available for delivery, we may treat the contract as cancelled and seek reasonable damages which may be more, less or the same as the deposit placed. If you cancel the contract because of a price change notified by us to you, any deposit, which you have paid to us, will be returned to you. Should we have to give you notice that we wish to cancel this contract, for example due to the Manufacturer ceasing to produce the goods, we may pay you reasonable damages.

Right of cancellation

The United Kingdom's Distance Selling Regulations provide you with a right to cancel your order for products that you have purchased without viewing first hand. This right is valid at any time up to the end of the 14th working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you have visited one of our dealers or have visited us directly to view or be demonstrated on the product you are purchasing then distance selling regulations do not apply.

If you wish to cancel your order please email or call us immediately. Notice must be received in writing to notify us of your intention to cancel the order. Order number, date of purchase and contact details must be supplied. We would also appreciate if you could give your reasons why you have decided to cancel.

If you have already received the products you must and return them to us at the address we advise you to send them. We recommend you use recorded delivery service that insures the goods when returning them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.